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Report a Problem: Housing

Overview Kathryn Cooke

Housing

NEW! Pay your invoice online.

To file a complaint about:
  • Leaking roofs
  • Faulty plumbing
  • Inadequate heating
  • Substandard electrical problems
  • Pests (including rodents and cockroaches)
  • Mold
  • Lead
In these places:
  • Rental properties (apartment buildings of 4 units or more)
  • Hotels, motels, bed and breakfasts
  • Mobile home parks (within unincorporated San Mateo County)
  • Organized camps
  • Employee housing
  • Detention facilities

Call (650) 599-1112 or use the Online Complaint Form. Environmental Health Services can only respond to complaints made about the above places. 

If you reside within the City of San Mateo or the City of San Carlos, contact your local Code Enforcement Department directly for more information on registering a complaint.

  • City of San Mateo Code Enforcement: (650) 522-7150
  • City of San Carlos Code Enforcement: (650) 802-4100

Complaints concerning Housing Authority, HUD, or Section 8 should be directed to the San Mateo County Department of Housing at 650-802-3300.

If you’d like to file a complaint about a townhome or condominium, contact the owner, HOA, or obtain legal advice.

For additional information on the Housing Inspection Program please review the Housing Inspection Program Packet.

Housing Application

Housing Inspection FYI Flyer

General information
Call the Anonyous Smoke-Free Hotline @ (650) 573-3777 to report drifting smoke.

Smoke-Free Housing

Drifting smoke in multi-unit housing (such as apartments and condos) is a danger to children and families. While the number of current smokers in our community continues to decrease, many residents are still exposed to secondhand smoke every day. This is why the San Mateo County Tobacco Education Coalition (TEC) educates tenants about what steps they can take if smoke is drifting into their unit. At the same time, TEC works with landlords to educate them about the benefits of developing smoke-free policies for the apartment or condo buildings they own.

General information

Protect Your Children from Lead Poisoning

Lead is a poison. Lead is harmful even in very small amounts, and it is most dangerous for young children.

Children with lead in their bodies usually do not look or act sick. A blood lead test is the only way to know if there is lead in your child’s body.

2000 Alameda de las Pulgas
San Mateo, CA 94403
(650) 573-2877

Commands